Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer contact channels. Responsible for staffing, budget management standards. In addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections motivate acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders departments. 1.4 Manage activities to ensure that the Contact Centre operating model improves the customer experience
urgent role: Contract Hybrid (2/3 times at the office) ESSENTIAL SKILLS REQUIREMENTS: · In-depth Process
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer contact channels. Responsible for staffing, budget management standards. In addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections motivate acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders departments. 1.4 Manage activities to ensure that the Contact Centre operating model improves the customer experience
customers dedication
ESSENTIAL SKILLS REQUIREMENTS:
· In-depth Process Knowledge
· Change Management
· Excellent and articulate communicator
· Ability to influence and engage with authority.
· Strong business acumen
· In-depth understanding of and prior experience in
JHB000085-KM-1 Job Purpose To render effective and efficient office administration and secretarial support services
Minimum Requirements
platforms for real-time rendering of virtual sports and number games. Are you passionate about cutting-edge technology opportunity for you Work Anywhere No more commutes or office hours We believe in the power of flexibility. Work integrate into operators' gaming platforms and back-office systems, our offerings provide a smooth and efficient
and detail-oriented Payroll Officer to join their team. The Payroll Officer will be responsible for managing
Reference: DUR002119-BH-1 Communications Officer (Kloof, KZN) - 6 Months Contract Purpose of the job: