year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
experience in a Call Centre environment to join their team on a 3 year contract The contact centre service will Walk-in centre face to face support. Instant Messaging/AI Support. Special projects (training, exhibitions
the design, implementation, configuration, and training of various modules and functions within the TMS and other activities, including personalized training to help you grow as a consultant.
Duties
k with your manager to develop a personalized training plan for growth to learn new skills & modules
go-live support.
failures or disasters.User Support and Training:
application will be applied. Training skills to participate in customer training on the application's use
rts, upgrade documents, technical collateral, training
Reports, upgrade documents, technical collateral, training 6 years of experience in CICS Meetings, customization
requirements. Ability and willingness to coach and give training to fellow colleagues and users when required.
requirements. Ability and willingness to coach and give training to fellow colleagues and users when required.
up-to-date with WordPress trends and best practices ● Training clients and team members on effectively using