Join a dynamic team as a Business System Support Analyst, where you'll be instrumental in ensuring ensuring the seamless operation and support of our Fusion CTRM system and its users. Your role will encompass creation, from design to testing, as well as end-user support and process enhancement.
Duties & trong>
The Assistant Support Manager (Opera) will work together with the Support Manager in managing the support involved in the support of the customers' systems through first and second tier support and is the escalation escalation point for support supervisors. Coach agents/technical staff when problem areas are identified training for support staff by scheduling ongoing training programs. • Schedule support staff in a manner manner to ensure uninterrupted support service to our customers. • Also paying attention to the age analysis
Job Title: IT Business Analyst Location: Paarden Eiland, Cape Town Our client functions in a very niche experienced IT Business Analyst to act as the interface between their IT and business teams. The successful with stakeholders, and identifying solutions to business needs. Responsibilities: Plan and coordinate IT Communicate IT changes with business stakeholders and manage expectations Communicate business needs to IT and help find appropriate solutions Assist in training business users Help business teams make the best use of
Further supports the Solution Lead in ensuring that the functional system solution adheres to leading
manager, Business Process Custodian (BPC), and Regional Process Owners (RPOs) on continuous business improvement
incidents.
Candidate must have knowledge of I.T. Operations, security, governance, frameworks, and a firm grasp of the below to provide to the auditor:
Access Management
Latest Final Signed-off Access Policy (not a draft version)
Risk Register pertaining to IAM
Full u
industry has a permanent vacancy available for an IT Support to join their dynamic team. This is an on-premises servers, cyber security, and general end user support.
IT Policies and procedures:
Disaster recovery and business continuity:
Test at least once a
and execute the technical roadmap, aligning with business objectives and customer needs. Drive the design and security. Provide technical guidance and support to ensure successful project delivery on time and relevance to our business. Partner with Product Managers and stakeholders to translate business requirements frontend development. Behaviours: Business Insight - applies market and business insights in order to drive Persuades - effectively influences others by gaining support and commitment in the delivery of organisational
internal stakeholders to define SLAs that take business needs and capacity into account. Implement the motivate a team of support technicians to deliver high-quality technical support
We are looking to appoint an IT Infrastructure Support individual; highly motivated, goal orientated and
Roles and Responsibilities:
IT Support:
- Installing and configuring computer hardware
systems.
- Monitoring and supporting.
- Providing technical support across the company and for
/>Administration:
- Updating action register
- Assisting the Equipment overseer with the equipment tracker
advantageous.
- 6 months - 1 year experience in IT Support/ IT Administration.
- Computer Literate
We have an exciting opportunity for a Support Engineer with one of our banking clients.
Requirements: