Minimum 4 5 years experience as a Support Analyst in the payment industry, working on Postilion
seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will lities:
seeking a Senior Support Engineer. The role is shift-based + weekends and involves supporting business infrastructure
meet business needs
Role:
The IT Support Administrator will be responsible for providing comprehensive
comprehensive 1st and 2nd line technical support to our clients staff in our clients Cape Town office. This role
role involves both face-to-face and remote support across a Windows environment, handling a wide range
Windows systems, Active Directory, networking, and basic cloud concepts which would be advantageous.
1st and 2nd Line Support for all user IT issues, both face-to-face and via Remote Support Tools
seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will weekends. Responsibilities: Provide technical support and troubleshooting assistance to customers via resolving technical issues Collaborate with senior support engineers and cross-functional teams to escalate with cross-functional teams, including Senior Support Engineers, Principal Engineers, Network Engineers
seeking a Senior Support Engineer. The role is shift-based weekends and involves supporting business infrastructure Responsibilities: Provide expert-level technical support and troubleshooting assistance to customers via base or ticketing system Mentor and coach junior support engineers, providing guidance, training and knowledge performance Perform post-resolution follow-ups to support requests Reinforce SLAs to manage end-user expectations with cross-functional teams, including Senior Support Engineers, Principal Engineers, Network Engineers
you have a minimum of 2 years internet software support experience and is familiar with Radius Manager Internet Helpdesk Support professional to join our team in providing efficient internet support services. Requirements: Requirements: Minimum of 2 year in internet software support role Familiarity with Mikrotik, Ubiquiti Software Proficiency in Radius Manager Software Basic internet support and telephonic troubleshooting skills Fluency transportation required) Must be available for after-hours support R14,500 (Depending on experience)
Skills & Experience:
Proven experience working with Postilion systems. This role requires a deep understanding of the system and its functionalities
Excellent problem-solving skills. You should be able to identify and resolve issues efficiently and effectively
Reference: PE010786-LM-1 Role: The IT Support Administrator will be responsible for providing comprehensive comprehensive 1st and 2nd line technical support to our clients staff in our clients Cape Town office. This This role involves both face-to-face and remote support across a Windows environment, handling a wide range Windows systems, Active Directory, networking, and basic cloud concepts which would be advantageous. Main 1st and 2nd Line Support for all user IT issues, both face-to-face and via Remote Support Tools Perform