looking for a proactive and well-spoken Client Care consultant to join our team. You will play an important Develop and maintain effective relationships with customers and third parties through open and interactive
wellbeing of blood donors. 1.2. In consultation with Lead Consultant Donor Services, develop and execute a business deadlines are met. 1.3. Collaborate with Lead Consultant Donor Services and relevant stakeholders, to develop operational goals. 1.7. Conduct feasibility studies, customer surveys, monitor trends and make recommendations 2.10. Collaborate with Nursing Services Manager and Lead Consultant Donor to ensure SANBS compliance standard updates accordingly to Lead Consultant Donor and Nursing Services Manager. 2.12. Identify risks on
wellbeing of blood donors. 1.2. In consultation with Lead Consultant Donor Services, develop and execute a business deadlines are met. 1.3. Collaborate with Lead Consultant Donor Services and relevant stakeholders, to develop operational goals. 1.7. Conduct feasibility studies, customer surveys, monitor trends and make recommendations 2.10. Collaborate with Nursing Services Manager and Lead Consultant Donor to ensure SANBS compliance standard updates accordingly to Lead Consultant Donor and Nursing Services Manager. 2.12. Identify risks on
staff supervision, inventory management and customer service. Duties: Drive sales and stock management planograms) for a complete customer shopping experience. Ensure exceptional customer service at all touch points shop-keeping and house-keeping disciplines Manage customer interactions, complaints and requests Analyse right the first time. Anticipates and responds to customers' needs fast and effectively. Assists in resolving attracts the client into buying the product or service. Provides feedback. Manages the work environment
staff supervision, inventory management and customer service. Duties: Drive sales and stock management planograms) for a complete customer shopping experience. Ensure exceptional customer service at all touch points shop-keeping and house-keeping disciplines Manage customer interactions, complaints and requests Analyse right the first time. Anticipates and responds to customers' needs fast and effectively. Assists in resolving attracts the client into buying the product or service. Provides feedback. Manages the work environment
for a complete customer shopping experience.
Ensure exceptional customer service at all touch points
Drive shop-keeping and house-keeping disciplines
Manage customer interactions, complaints and requests
Analyse first time.
Anticipates and responds to customers' needs fast and effectively.
Assists attracts the client into buying the product or service.
Provides feedback.
Manages the work
To liaise and coordinate activities between the customer and IT professionals to ensure system problems implemented/developed will resolve issues and customer requests. Accountabilities: Continuous improvement Investment within area of specialisation Drive customer-centricity - Provide specialist input and recommendations specialisation is provided to enhance performance Drive customer-centricity - Maintain a high level of impact on client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate
management of leave. Accountabilities: Client service delivery and quality - Follow procedures and cooperate cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined relationships with customers and relevant stakeholders are successfully achieved - Address customer or stakeholder with the policies and procedures and ensuring customer / stakeholder buy-in Generic Objectives: Specific applications -Coordination skills -Facilitation Skills -Customer Focus -Relationship building skills -Attention
management of leave. Accountabilities: Client service delivery and quality - Follow procedures and cooperate cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined relationships with customers and relevant stakeholders are successfully achieved - Address customer or stakeholder with the policies and procedures and ensuring customer / stakeholder buy-in Generic Objectives: Specific applications -Coordination skills -Facilitation Skills -Customer Focus -Relationship building skills -Attention
Investment within area of specialisation Drive customer-centricity - Identify delivery constraints, notify client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure the system while delivering solutions on time and within service level agreements -Review design, development and while delivering solutions on time and within service level agreements -Review design, development and in accordance with established standards Drive customer centricity: -Identify delivery constraints, notify