DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES HELPDESK SUPERVISOR (IT) PEROMNES POST LEVEL 7 The successful optimise the ITS Helpdesk human resource and capacity plan; Review and maintain ITS Helpdesk documentation; and trends; Provide management reporting on ITS Helpdesk services performance; Make recommendations for levels required to provide support through the ITS Helpdesk environment and services; Provide ongoing maintenance dynamic Service Catalogue; Ensure relevant ITS Helpdesk Service Level Agreements (SLAs) are in place,
ars working experience in an IT Support or IT helpdesk position
and manage active directory user accounts Overse helpdesk activities Asset management Office management
encountered while using applications, often through helpdesk ticketing systems or direct communication.
system maintenance life cycle from receiving a helpdesk ticket, through the steps of problem analysis