experience ITIL certification (advantageous) Minimum of 4-8 years IT working experience ITIL process knowledge communication skills Knowledge in IT security Knowledge in ITIL processes Any additional responsibilities assigned
scattered operational and management teams. Ensuring ITIL best practice is at the core of our delivery. The communicate at all levels. ITIL accreditation and be comfortable driving the ITIL process. E njoy working
team. Check tasks are successfully implemented. ITIL Process Oracle Concepts Linux concepts SAP SP upgrades
Actions: GitLab, Terraform, Ansible) Experience with ITIL Operation processes (Incident-, Problem- and Change
required certification up to date on supported areas. ITIL certification to companies required version. Complete
Familiarity with Technology Management Standards such as ITIL, ISO, and eSCM. Knowledge of process methodologies
platforms stability and availability. Experience with ITIL processes (Incident, Change and Problem management)
IT Support Troubleshooting Basic understanding of ITIL General understanding of IT concepts and terminology
Monitoring, manage SLAs, problem management reporting, ITIL Ops: Azur Cloud, Linux and Shell, Tomcat, GitHub
when required (Server maintenance after-hours). ITIL process adoption. General technical problem solving