Generation Agents What you will be doing as a Business to Business Lead Generation Agent: Making outbound calls appointment setting, lead generation, telesales or cold calling role Excellent communication skills I.T. literate
service. You'll have experience in both outbound and inbound calls, as well as experience of running cases problems before they arise. Assist with escalated calls and complaints in line with procedures. Providing
service. You'll have experience in both outbound and inbound calls, as well as experience of running cases problems before they arise. Assist with escalated calls and complaints in line with procedures. Providing
of the manager is expected to also be a change agent and a knowledge ma Client Implementing New Hire training plan. Operates as an account manager for the call center's Operations & Quality functions to understand various accounts to ensure smooth transition of agents and help them achieve their performance targets years Training Manager experience, ideally within a call center environment (including design, development area of training A good understanding of Contact Centre procedures
of the manager is expected to also be a change agent and a knowledge ma Client Implementing New Hire training plan. Operates as an account manager for the call center's Operations & Quality functions to understand various accounts to ensure smooth transition of agents and help them achieve their performance targets years Training Manager experience, ideally within a call center environment (including design, development area of training A good understanding of Contact Centre procedures
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Typing of documents and letters for agents Making sure the agents have necessary documents available on essential office items Managing petty cash Helping agents canvass for potential listings using CMA and Loom switchboard Welcoming/greeting clients, guests and agents Directing emails to the relevant person Maintaining
Typing of documents and letters for agents Making sure the agents have necessary documents available on essential office items Managing petty cash Helping agents canvass for potential listings using CMA and Loom switchboard Welcoming/greeting clients, guests and agents Directing emails to the relevant person Maintaining
manage all after-hours call outs, must be first responder on-site to all call outs Document & Mailroom equipment Management of registered mail (inbound & outbound including tracking items) Follow up of queries/missing
manage all after-hours call outs, must be first responder on-site to all call outs Document & Mailroom equipment Management of registered mail (inbound & outbound including tracking items) Follow up of queries/missing