The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service improving. To meet these many demands, a good service desk manager must have: The ability to build a cohesive understanding of the strategic vision for the service desk and the ability to set the long-term direction stakeholders. An ability to market and promote the service desk and to advocate for necessary resources, support
5 Service Desk Agents I to join our team. As a Service Desk Agent, you'll
QUALIFICATIONS/EXPERIENCE 3 years working experience in IT IT Service Desk experience highly beneficial ESSENTIAL SKILLS: Alternatively, sufficient IT working experience incl. IT Service Desk, hardware configuration and technical support
with, internal and external stakeholders in the Service Desk environment to ensure their on-going commitment commitment. Agree and publish the Service Desk objectives with these stakeholders and report on performance Business Continuity plan; People management: Manage Service Desk agents in delivering a speedy and efficient Service Management; Supervising or leading of a service desk environment; Workstation support. REQUIRED COMPETENCIES
agreed software list. Oversees the campus’s ICT Service Desk to ensure calls are correctly allocated and At least 3 years’ experience as ICT Support/Service Desk agent Knowledge of Standard Operating Systems
relevant network support experience within a Service Desk environment, ideally within an ISP Knowledge
users.
- Identify problems; log calls with Service Desk and escalate matters to senior Lead:
Business
network and systems Knowledge of governance of a Services Desk Level 2 function to ensure the overall IT and
providing technical support to the applications and service desk teams
providing technical support to the applications and service desk teams A pplication-to-Application Integrations