Service Desk Engineers provide IT end-user support on various components of an IT environment, including
maintenance procedures Document processes Maintain service desk records Provide first time resolution Knowledge
to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
5 Service Desk Agents I to join our team. As a Service Desk Agent, you'll
operations through efficient and responsive Service Desk and Service Delivery Management teams, be accountable years. Also need to have looked after large service desks and service delivery managers as apart of their
devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services and
through the service desk Manage incidents, problems and changes through CRM (service desk tool) Provide
perform periodic telephonic duty on the technical service desk, providing second line telephonic support to
users.
- Identify problems; log calls with Service Desk and escalate matters to senior Lead:
Business
providing technical support to the applications and service desk teams