personalised attention, facilitating national recruitment endeavors. We view this as a chance for mutual
services. We are looking for Customer Service Consultants for an exciting international company. Excellent
experience in training staff in the international Call Centre (BPO) industry. Responsibilities: Training coordination and preparing training material. Conduct new hire training. Conduct refresher training. Coaching. Align Align training with required KPI. Subject matter expert. Requirements: Matric. Facilitation course. Learning Learning and development course. Experience training staff in a call centre environment. Experience in
Player Coach Process Champion Customer Champion Consultant Risk Mitigator Solutioner Knowledge Manager Capacity
implement necessary corrective action
Required minimum education and training:
TO
Player Coach Process Champion Customer Champion Consultant Risk Mitigator Solutioner Knowledge Manager Relationship
feedback and data to identify areas for improvement Consult on incidents - check in Manage support tickets
feedback and data to identify areas for improvement Consult on incidents - check in Manage support tickets
continuity and resilience. Training, Support, and Performance Reporting: Provide training and support to teams
factors influencing such trends. Provide Technical training internally and potentially externally. Consider and treaty reinsurance requirements including RI training Prepare CUO Memo's for distribution Prepare Risk