through tracking and feedback.
to workplace concerns and violations via inbound calls that enable our client's customers around the world record Minimum 2 years work experience in a Call Centre Customer Care, claims or insurance sales Additional
complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
Service Calls
Log incoming service calls with all required information (date,
/>Verify if machine logged is on SLA.
Ensure that calls being dispatched are made in a manner where our
/>Ensure that call backs are dispatched first thing the next morning.
Ensure that when calls are logged
that all information is documented (date, time, call number, repairs done, meter readings, etc.) timeously
numbers.
Communicate with clients on status of call / awaiting spares etc.
Organize and order parts
queries that they have encountered
Visit at our agents in Cape Town, Durban and Port Elizabeth when required
administrative duties Manage inbound and outbound calls promptly Management of queries and day-to-day functions typing skills Able to manage inbound and outbound calls promptly Always demonstrate an elevated level of
administrative duties Manage inbound and outbound calls promptly Management of queries and day-to-day functions typing skills Able to manage inbound and outbound calls promptly Always demonstrate an elevated level of
possible. You will be required to take service calls, communicate these to technicians, keep cleints depending on the workload. Attend to customer telephonic call or emails by understanding the problem, basic troubleshooting
incoming calls related to account queries with professionalism, escalate or transfer calls to relevant