The Communication Centre: Support Manager will contribute to the high standard of quality client service and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's and complaints Liaison role between Communication Centre, Client Services and Sales teams Creating a culture Treating Customers Fairly in the Communication Centre Decision Making: Prioritisation / delegation of Glacier product and process knowledge Proven Call Centre management experience will be an advantage
We're looking for a mature and confident individual, who is able to hold their own, to join a prominent South African Car Rental Company at their Sandton Branch. You'll be responsible for managing rental bookings, overseeing confirmations, handling agreements, facilitating vehicle handovers
resolution
dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact
dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact
to workplace concerns and violations via inbound calls that enable our client's customers around the world record Minimum 2 years work experience in a Call Centre Customer Care, claims or insurance sales Additional
the Estimate goes to client via email and phone call, go ahead is received within one hour of booking workflow and schedule between departments.
administrative duties Manage inbound and outbound calls promptly Management of queries and day-to-day functions typing skills Able to manage inbound and outbound calls promptly Always demonstrate an elevated level of
administrative duties Manage inbound and outbound calls promptly Management of queries and day-to-day functions typing skills Able to manage inbound and outbound calls promptly Always demonstrate an elevated level of
Holdings staff are updated constantly.