a professional manner To provide support to call centre queries relating to the relevant software Ad
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
operational development team to support their call centre operations. Reporting to the Head of IT, you'll
design techniques; Managing staff.; Train the Trainer certificate; Microsoft Office certification; ITIL IT/Education with a specialisation in ICT; Master Trainer certificate; A total of five or more years of experience
design techniques; Managing staff.; Train the Trainer certificate; Microsoft Office certification; ITIL IT/Education with a specialisation in ICT; Master Trainer certificate; A total of five or more years of experience
best practises and frameworks to manage the data centre, capacity planning, backups, migrations, and audits experience with server virtualisation and data centre administration.
application support; NetSurIT Cloud operation security centre). Computer builds (standard company build policies) offices across SA (remote configuration). Covering calls for other office facilities such as connectivity office connectivity; phones). Record and analyze IT calls logged and determine patterns to pro-actively assist
you’ll do:
you’ll do: