OS and software related issues Competent in call centre management tools Matric National Diploma: Information
application support NetSurIT Cloud operation security centre)
Computer builds (standard company build policies)
Covering calls for other office facilities such as connectivity
machines via Microsoft cloud operation security centre
Support users across the branch network via
Information
Record and analyse IT calls logged & determine patterns to pro-actively
application support NetSurIT Cloud operation security centre) Computer builds (standard company build policies) offices across SA (remote configuration) Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security centre Support users across the branch network via phone phones) Management Information Record and analyse IT calls logged & determine patterns to pro-actively
leading Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require practices, and emerging technologies related to contact centre solutions and enterprise software development. enterprise environment, preferably within the contact centre industry. Strong understanding of business processes approach to problem-solving. Familiarity with contact centre technologies and solutions is advantageous.
a professional manner To provide support to call centre queries relating to the relevant software Ad
a professional manner To provide support to call centre queries relating to the relevant software Ad
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
design techniques; Managing staff.; Train the Trainer certificate; Microsoft Office certification; ITIL IT/Education with a specialisation in ICT; Master Trainer certificate; A total of five or more years of experience
design techniques; Managing staff.; Train the Trainer certificate; Microsoft Office certification; ITIL IT/Education with a specialisation in ICT; Master Trainer certificate; A total of five or more years of experience
you’ll do: