specifies
report on all compan'y's Support Desk tickets received. These tickets will include End User Support, Environment both oral and written form. Escalate unsolved tickets to a SharePoint Developer as and when required
proximity to Paarl. Ensure that all calls and tickets are answered and resolved within the Company SLA check and update all calls and tickets. Act on reassigned calls and tickets accordingly. This is a client-facing
verbal faults are logged on the ticket system. All tickets acted on, all tickets closed within SLA requirements
You will be handling incoming calls, support tickets and even online support chats in order to assist Communicate with customers telephonically and tickets to resolve their hosting needs. Troubleshoot and Comfortable speaking with customers via telephone and tickets. Must be able to pay attention to detail and provide
limited to) the following tasks:
/>Technical/Legal Certification
- Regulatory Examination Level 1: Representatives (Advantage)
l Certification
- Regulatory Examination Level 1: Representatives (Advantage)
be limited to: Technical audits on properties Examine under recoveries from a technical perspective Make drawings of metering reticulation of properties examined Installation of electrical metering equipment
Responsibilities: Technical audits on properties Examine under recoveries from a technical perspective. technical drawings of metering reticulation of examined properties. Installation of electrical metering