visiting customers to assist in sorting out problems). Manage age analysis to acceptable levels. Updating
visiting customers to assist in sorting out problems). Manage age analysis to acceptable levels. Updating
Management (IM), Change Management (CM), Problem Management (PM) ITIL certification, process knowledge
Operational Support Assist with operational problem solving People Management Process / Team working relationship
Incident and Problem Management – responsible for 3 rd line incident and problem management in relation
Logs and tracks calls using the incident and problem management database provided through the service desk
take Confident interacting with customers Problem solving Manage staff Handle incoming deliveries and do
take Confident interacting with customers Problem solving Manage staff Handle incoming deliveries and do
Analytical thinker with proven problem solving. Manage and prioritize complex tasks. Strong verbal and
with ITIL processes (Incident, Change and Problem management) o Plan and execute maintenance tasks (change