as needed.
and updating customers as needed. Quality Assurance: Performing quality checks on completed service work
internally and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum or dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact
internally and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum or dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact
bonus
investigation a bonus 5 years in a customer service contact center environment Strong analytical, investigation and
Our client is looking for experienced Call Centre Staff Customer Service Representatives to assist clients Requirements · Matric · 1-3 Years’ experience as a Call Centre Customer Service Representative · Ms Office Computer Literate Job Duties · Call Centre Duties – Receive incoming calls to assist with clients / customer policies and procedure of the company · Monitoring calls to report technical assistant to clients · Office Office Administration – Record keeping of all calls and job cards · Managing own customer service support
resolution
which ensures that we source only the highest quality staff able to speak English fluently with a neutral to workplace concerns and violations via inbound calls that enable our client's customers around the world criminal record Minimum 2 years work experience in a Call Centre Customer Care, claims or insurance sales
ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity is maintained and Key Responsibilities: Coaches the team to ensure quality of delivery meets the appropriate standard Analyzing portfolio effectively Conducting and maintaining quality checks and standards within their relevant teams