repeat business. ENVIRONMENT: MONITOR company and customer systems for signs of failure, irregularity, or Solutions. You will be responsible for supporting customers either as a point of escalation from the Service Active Directory, etc. DUTIES: Monitor company and customer systems for signs of failure, irregularity, or regular updates until full resolution. Inform customers when an incident or problem occurs and provide Investigate and resolve incidents in company and customer systems. Act as a point of escalation for support
relating to the Back Office squad
Customer Service
Provide after-hours support
Provide resolution for support requests to customers, according to the Service Level Agreement
troubleshoot, isolate, repair, and resolve all customer issues.Ensure effective communication communication of planned and unplanned outages to customers within SLA and in accordance with the TJ communications professional relationship with customers.
Prepare and conduct customer training as requested.
Purpose of Role : Focuses on the maintenance of customer ICT networks as part of IT Managed Services offerings offerings provided to Datacentrix customers. Support functions extend from testing and troubleshooting technical information to all levels of end-users and customer IT management. Critical Requirements - Skills experience delivering Network Security Services in a customer environment. Excellent Communication and Interpersonal
technical assistance to customers, resolving issues and ensuring a positive customer experience. This role technical support and troubleshooting assistance to customers via phone and email
technical assistance to customers, resolving issues and ensuring a positive customer experience. This role technical support and troubleshooting assistance to customers via phone and email Log faults with service providers address complex technical issues Document and track customer issues, resolutions and trouble shooting steps ticketing system Communicate effectively with customers, providing regular updates and solutions clearly
technical assistance to customers, resolving issues and ensuring a positive customer experience. This role technical support and troubleshooting assistance to customers via phone and email Log faults with service providers address complex technical issues Document and track customer issues, resolutions and trouble shooting steps ticketing system Communicate effectively with customers, providing regular updates and solutions clearly
resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides case and implements standard operating procedures and customer service guidelines relating to IT support.
As (L1, L2, or L3) you will exercise your excellent customer service skills along with the ability to apply well as custom scoped applications that deliver enterprise-wide business processes to our customers. The
Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking support to both our internal staff and external customers.
The Role:
In this companies, as well as supporting our valued external customer base.
Experience:
Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking support to both our internal staff and external customers. The Role: In this role, you'll be the go-to person supporting our valued external customer base. Remote IT Telephone Support for customers Remote assistance covering mail routing, and account management Logging customer queries and updating tickets with SLA time Remote
individual who has an urgent sense of delivery and customer service Most of the work will be Windows based delivering managed ICT services through the cloud to customers of any size in any location. Responsibilities: documentation and asset register Customer Application deployment and customization projects Regular site reporting and tidy, well spoken and not shy to be honest Customer service oriented Admin orientated The Position: