resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides case and implements standard operating procedures and customer service guidelines relating to IT support. As (L1, L2, or L3) you will exercise your excellent customer service skills along with the ability to apply well as custom scoped applications that deliver enterprise-wide business processes to our customers. The
professionally with business users and vendors to provide customer service within agreed service levels To ensure requests are resolved effectively with high level of customer To perform standby work from time to time in the Knowledge of governance framework Knowledge of customer service and incident management processes Strong Delivering Results & Meeting Customer Expectations Why Clicks; We look for customer-obsessed people with a
technical support and troubleshooting assistance to customers via phone and email
technical support and troubleshooting assistance to customers via phone and email Investigate and resolve complex providers and third parties Document and track customers issues, resolutions and troubleshooting steps expectations Proactively identify trends and patterns in customer issues to improve product stability and prevent recurring problems Communicate effectively with customers, providing regular updates and solutions clearly
technical support and troubleshooting assistance to customers via phone and email Investigate and resolve complex providers and third parties Document and track customers issues, resolutions and troubleshooting steps expectations Proactively identify trends and patterns in customer issues to improve product stability and prevent recurring problems Communicate effectively with customers, providing regular updates and solutions clearly
and research. What you will be doing: Assisting customers with the implementation of new and existing programmes Knowledge transfer / mentoring to help our client's customers to build the first few applications and customise customise existing applications. Working with customers onsite to install software, to build example solutions Professional approach to communications with customers and prospects. Language Skills: Must be proficient
including usage, adoption, customer satisfaction, and revenue Work closely with customers, stakeholders, and Prioritize feature backlog based on business value, customer feedback, and market analysis Involvement in sprint within the product team Monitor market trends, customer needs, and competitive landscape to identify opportunities
including usage, adoption, customer satisfaction, and revenue Work closely with customers, stakeholders, and Prioritize feature backlog based on business value, customer feedback, and market analysis Involvement in sprint within the product team Monitor market trends, customer needs, and competitive landscape to identify opportunities
usage, adoption, customer satisfaction, and revenue
product backlog based on business objectives, customer feedback, and market trends.