skills are required to guide customers through situations, providing customer satisfaction. This may often
and the other will be out in the field providing customer support.
software solutions and creating scope with the customers' requirements, actively programming to scope requirements advise customers on possible right-fit solutions. Agile, inviting scope changes, and helping customer reach phases of the development lifecycle. Liaising with customers in scoping requirements. Raising concerns with
Investment within area of specialisation Drive customer-centricity - Maintain a high level of impact on inhouse testing per operational procedure Drive customer centricity: -Consult with client or supervisor improve our Customer's experiences -Driving operational efficiencies -Influence: Engage with Customers and colleagues decisions based on what's right for AfroCentric and Customers -Owning operational decisions and knowing oneself Detail -Problem solving and decision making skills -Customer Focus -Numerical Ability Experience 4 - 5 years
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Technical Services team who will engage with customers, gather requirements and design and deliver solutions in product capability, designing solutions to customer requirements, and coordinating all aspects of defined project procedures. This includes managing customer communication and coordinating activities with transitions during project implementations. Perform customization and configuration tasks to tailor solutions
its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create looping Serve as the first point of contact for customers seeking technical assistance over the phone or experience as a help desk technician or other customer support role Graduate with specialization in Information
technology solutions provider committed to ensuring customer satisfaction across various sectors including verifying information, creating BoMs based on customer requirements, and sharing them with relevant stakeholders various products and solutions across different customer sizes and types; Foster internal collaboration through all stages of the sales cycle, understanding customer decision-making processes while managing vendor
cutting-edge technology to cater to a dynamic customer base. They are on a search for a dedicated CRM and reporting tools within our CRM platform. Customize models, views, and search functionalities based on CRM projects, including implementations, customizations, and migrations. Integrate existing systems solutions. Proven experience in configuring and customizing CRM applications. A collaborative team player
functional test execution, etc.