calls and job cards · Managing own customer service support desk The post Customer Service Representatives
problem management database provided through the service desk.
problem management database provided through the service desk
stakeholders Manage system/technical issues by logging service desk tickets with IT Track all system/policy/operational
stakeholders Manage system/technical issues by logging service desk tickets with IT Track all system/policy/operational
perform periodic telephonic duty on the technical service desk, providing second line telephonic support to
users.
- Identify problems; log calls with Service Desk and escalate matters to senior Lead:
Business
network and systems Knowledge of governance of a Services Desk Level 2 function to ensure the overall IT and
providing technical support to the applications and service desk teams
providing technical support to the applications and service desk teams A pplication-to-Application Integrations