technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
applications and web technologies advantageous Call centre/contact centre experience is a bonus Problem solving
Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service business standards, processes and procedures. Create and update documentation related to all Standard Operating
escalation from the Service Desk Analyst, Cloud Command Centre or in conjunction with other Specialist teams within systems. Act as a point of escalation for support calls which cannot be resolved by more junior teams. Perform secure, up-to-date and in line with industry standards. Train and mentor peers and Juniors. Maintain customer, partner and supplier requests, telephone calls and emails in a timely and professional manner.
is currently looking for a Project Manager (Data Centre) to be based in Cape Town. Assume full responsibility Experience in leading teams. 3 years' Experience in Data Centre Construction – Essential. FIDIC, NEC3, JBCC and
CPT006889-ST-1 PARALEGAL - NEDBANK BOND CENTRE (RETAIL) PARALEGAL - FNB BOND CENTRE (DEVELOPMENTS) CAPE TOWN CBD
CPT006889-ST-1 PARALEGAL - NEDBANK BOND CENTRE (RETAIL) PARALEGAL - FNB BOND CENTRE (DEVELOPMENTS) CAPE TOWN CBD
ncy in English is a must
[bonus] Fluency in English is a must Expertise in standard UX|UI software such as Figma and Miro Extensive wide range of devices and interfaces Take a user-centred design approach and rapidly test and iterate Collaborate feature-for-feature competitive analysis and world-class standards for the Super App industry Develop UI mock-ups