emails per day) with response time targets. Create ticket for further processing (depending on POP; Order; Quote / Invoice from Email / Phone order / Hubspot Ticket (/- 50 per day) Send Quote via Email / From Accounting
junior technician. Excellent with documentation Ticket management Site documentation Time Logging Strong
shipping with customs agents locally
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
the pick ticket and delivery note. • Responsible for fuelling the truck and submitting tickets for purchase
management). Resolve incident tickets. Analyse and resolve problem tickets. Experience with VIP and End-user
the pick ticket and delivery note. • Responsible for fuelling the truck and submitting tickets for purchase
Coordinate shipping with customs agents locally Coordinate with clearance agents overseas Deal with prospective
Coordinate shipping with customs agents locally Coordinate with clearance agents overseas Deal with prospective
incidents and requests Track, route and redirect tickets Escalate re-occurring incidents Identify trends