Responsibilities: Supporting clients Managing the support tickets and tracker Managing support staff Managing new
documentation and providing time estimates for tickets. Requirements : .Net Framework ASP.Net Webforms
accuracy in all reservation bookings and processed ticket sales.
6.Provides updated information for
include: Compiling and balance monthly recons Verifying and releasing payments Managing the Accounting
Clean Criminal & Credit record - will be verified
users. Working through daily tickets that are logged. Action and update tickets logged with accuracy within
Collaborate with other IT Staff to manage the support ticket workload and resolve issues. Keep abreast of technological Collaborate with other IT Staff to manage the support ticket workload and resolve issues. Keep abreast of technological
thoroughly document requests for assistance in our ticket management system, and track incidents through and other problems (via information gathering, ticket trends, etc.) and communicate the information to
are priority. Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop are priority. Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop
accuracy, and compliance with procedures and codes. Verify correct assembly of components and sub-assemblies analysis of materials and finished products to verify compliance with quality requirements. Provide feedback