specifies
verbal faults are logged on the ticket system. All tickets acted on, all tickets closed within SLA requirements
support to customers for tickets logged and assigned on their CRM Ticketing System for all IMAC (Incidents defined SLA targets. Own and drive ticket resolution for all assigned tickets including information gathering
JIRA (per processed tickets) and ensure that all callouts paid has a closed JIRA ticket so that invoicing of the JIRA ticket the tech is claiming for- check km's and labour per claim against ticket info as well
JIRA (per processed tickets) and ensure that all callouts paid has a closed JIRA ticket so that invoicing of the JIRA ticket the tech is claiming for- check km's and labour per claim against ticket info as well
Matric - Experience in Reporting - manage support tickets - 1 Year IT Admin or Coordinator within telecoms
payments
removal including ESM INC's for device maintenance, verify server infrastructure health, including backup maintenance captures. Will also be required to verify all system integration such as UIM, PC, PM, EMI
communication to Team Members to ensure connect(helpdesk) tickets are answered in a timeous and efficient manner
and managing tickets on in-house system to ensure efficient and accurate closing of tickets meeting month-end