further expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring Applying customer service/care principles to all calls
Working with People
Ability to learn grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening
experience. The incumbent will manage and support the Call Centre Agents in achieving required input and output and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring monitoring, compilation of reports and coaching of Call Centre Agents to achieve high performance outcomes Key Environment • Knowledge of the function, process in a Call Centre Environment • Systems. • Track record of Coaching
Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent fraud (inbound and outbound) Manage the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred due to fraud reported on customer bank accounts (online
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We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications, welcoming accordance with manual; ● Dealing with outbound calls in terms of an escalated query in terms of applications at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard to attending of a quality Contact Centre with regard to attending and resolving voice calls received; ● Report to Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage
for a Project Manager - Infrastructure & Data Centre Specialist to join their team This is a Hybrid related to a move of infrastructure between Data Centres. To plan; direct and co-ordinate the activities
(Maths 50%/Maths Lit 60%, English 50% and a pass in Life Science or Physics) Desirable: Sports / fitness
Project Manager L3 - Infrastructure & Data Centre Specialist to join their team in Sandton on a contract related to a move of infrastructure between Data Centres.
Knowledge, Skills and
formulation and implementation of the risk model and life claims philosophy, analysis of claims and other Underwriting Front Office, who is accountable for our Life Policy Underwriting functions. Your qualifications: 2-3 years experience in life underwriting and administration industry. Call centre experience would be beneficial underwriting • Experience in Individual life insurance product ie Life cover, Permanent Disability cover,
admin with adjustments on the system