Ticket Examiner,prasa Metrorail Jobs in Durban

team. Responsibilities include addressing support tickets by either resolving them directly or escalating the appropriate team for further action, based on ticket details. Additionally, the candidate will support onsite methods. DUTIES: Ticket Handling Responsibilities: Review all assigned tickets and ensure the scope scope of the ticket is clearly understood. Request clarification if anything is unclear. Correctly logging throughout the support process. Important & urgent tickets are classified and categorized correctly and then

share this job on whatsapp

Help Desk Support Durban

Helen Lucre Resourcing Ltd.

eThekwini

report on all compan'y's Support Desk tickets received. These tickets will include End User Support, Environment both oral and written form. Escalate unsolved tickets to a SharePoint Developer as and when required

share this job on whatsapp

Analyst Durban

Tych Business Solutions

eThekwini

timely manner and within the agreed SLA Updates tickets with resolution tasks performed Identifies, investigates the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming be carried out in the next shift Escalates all tickets to seek the right focus from CoE and other teams activities Audits and analyses incident and request tickets for quality and recommends improvements with updates tasks for automation, leading to a reduction in tickets and optimization of effort May also contribute

share this job on whatsapp

It Project Manager Durban North

Futurelink Global Recruitment

iLembe

meetings. Overseeing and proactively reviewing the ticket board for exceptions and taking/setting decisive plans. Serve as point of escalation for complex tickets. Conducting team member reviews, performance management reporting. Support all team members in closing their tickets – work as a team. Working with the HR Manager on Scripting and coding experience Experience with ticket management systems

share this job on whatsapp