qualification (minimum A/N) Experience in Helpdesk/1st Line Support The right person for this role is someone
optimal infrastructure functionality. This is a 1st line support role. Key Responsibilities Process client
network and telephone
infrastructure (1st line support).
- Proactively monitor network and telephone
- Provide telephone infrastructure (1st line support).
- Offer customer training.
- Provide
for network and telephone infrastructure (1st line support). - Proactively monitor network and telephone calls). - Provide telephone infrastructure (1st line support). - Offer customer training. - Provide customers
diploma in IT.
Support - Replace faulty devices. - Provide 1st line support of telephone infrastructure. Asset Management requests. - Attend to 1st line AV problems and escalate matters to Lead: Business Support. Reporting - Provide
/>- Replace faulty devices.
- Provide 1st line support of telephone infrastructure.
Asset Management
- Attend to 1st line AV problems and escalate matters to Lead: Business Support.
Reporting
up and Close User Support Calls. Chace 1st Line Desktop Support Technicians to close calls. General Administration
calibration Train and supervise trainee techs 1st line of support to production failures 2nd line support to