Identify and research potential clients Cold calling potential clients for new business Develop and maintain sales pipeline Conduct ongoing market research Call centre experience required
industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct Manage debtor engagement escalations. Achieve call centre performance KPIs. Create and implement incentive programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact with
industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct Manage debtor engagement escalations. Achieve call centre performance KPIs. Create and implement incentive programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact with
lead our client's Legal Collections team in a busy call center environment. The successful candidate will and training - Monitor team performance, including call quality, adherence to collection guidelines, and operates within compliance - Handle escalated customer inquiries or complaints in a professional and Collaborate with other departments to resolve customer issues and improve processes - Identify training experience in legal collections, preferably in a call center environment - Proven experience in team management
We are seeking a Call Centre Agent to join our team in fast-paced environment and provide callers with resolution to queries in order to provide quality service within the required SLA framework, business rules time, quality and service delivery standards. Respond promptly to call centre calls in a professional client service in enhancing organisation reputation. Customer: Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles
needs and promote our service offerings.
experienced professional from a top-tier security service company looking for your next exciting opportunity Description:
-Client Interaction: As a call Centre agent, you'll be responsible for attending phone, serving as a vital part of our Africa call Centre team.
- Remote Installation and Troubleshooting:
to 5 years of working experience in a security service company.
- Knowledge of IPV address 4 and
Strong customer service and telephone etiquette, with previous experience in a customer care or call centre
Infrastructure Services: Where Challengers and Innovators Thrive.
We are seeking a Customer Service
successful candidate will play a vital role in ensuring customer satisfaction and maintaining the reputation of
e the resolved status SLA of the service desk tool of the Customer is not breached by resolving tickets
line with the Process (With approval from the Customer and a valid reason).
Ensure that tickets
ticket acknowledgement SLA of the service desk tool of the Customer.
Quality assurance management
is an outsourced contact centre that specialises in the fields of customer experience, sales and administration several leading blue chip companies to optimise service, support and sales. Collaboration is at the core cohesive team. ELS is part of the Morvest Group which services clients globally. Our objective is to support play a pivotal role in providing exceptional customer service and support to cat and dog owners, breeders Assist with Registration and Membership Promote Services Address Breed-Specific Inquiries Query resolution
5 years' working experience in a security service company / or installed CCTV products and tested porting, mapping, routing.
-Excellent customer service and telephone etiquette skills.
-Computer