We are seeking a Call Centre Agent to join our team in fast-paced environment and provide callers with service delivery standards. Respond promptly to call centre calls in a professional manner, ensuring an excellent Resolution Inbound Phone Statitics Handling Difficult Calls Call Reporting Further Education and Training Certificate of 2 years experience as a call centre agency in an inbound or outbound call centre environment FAIS Requirements:
for a Call Centre Manager. The role will involve the daily running and management of the call centre areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission the medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
ange management
to Friday: 07:00 - 19:00, to look after 2yr old girl and 2yr old boy.
you’ll do:
Close User Support Calls.
ties:
Call allocated customers daily as per call cycle.
Handle incoming sales or general calls.
Provide support to Sales Representatives by assisting clients or departments.
Assist the Call Centre Supervisor when required.
Assist
implements solutions for the successful optimization of call center processes Conducts an analysis of customer performance goals to establish operational goals for the call center. Designs and implements a solution that assists assists in resolving critical issues affecting call center operations. Communicates with customers and other business stakeholders about the status of call center initiatives. Manages interactions with Service Implementation for key functional areas such as call center and operational efficiency. Works with clients
Remote post - work from home, calling into the US market Our client is a private equity investment firm industries. Responsibilities: Cold Calling and Outreach: Conduct cold calls to engage company owners and CEOs Campaign Management: Oversee and manage cold calling and email outreach campaigns, ensuring they align available to work from 3pm - 11pm week days, as calling into the US market Must have back up to work during
Remote post - work from home, calling into the US market Our client is a private equity investment firm industries. Responsibilities: Cold Calling and Outreach: Conduct cold calls to engage company owners and CEOs Campaign Management: Oversee and manage cold calling and email outreach campaigns, ensuring they align available to work from 3pm - 11pm week days, as calling into the US market Must have back up to work during