Solid track record within a client service/client complaint environment Higher level managerial experience Advanced computer literacy (MS Office) Managing the complaint management and unauthorised transaction dispute dispute teams Prioritising of client complaints Managing of complaints end-to-end Direct communication (telephonic resolving their complaints Creating preventative & proactive methods of resolving complaints Determining system to generate statistics to: Determine why complaints are received & to quantify impact Establish
be responsible for handling complaints and ensuring that these complaints are directed to the appropriate relationships with clients and key personnel. Elevate complaints and feedback to the relevant departments. Meet
be responsible for handling complaints and ensuring that these complaints are directed to the appropriate relationships with clients and key personnel. Elevate complaints and feedback to the relevant departments. Meet
Platforms Familiar with Social platforms & complaints handling RESPONSIBILITIES: Build & maintain Monitor and manage the resolution of customer complaints within the CRM platform. Be available to the team to assist with irate customers or customer complaints (if on break, organize a floor worker/stand in)
Platforms Familiar with Social platforms & complaints handling RESPONSIBILITIES: Build & maintain Monitor and manage the resolution of customer complaints within the CRM platform. Be available to the team to assist with irate customers or customer complaints (if on break, organize a floor worker/stand in)
service problems by clarifying the customer's complaint; determining the cause of the problem; selecting
customer satisfaction calls and handling customer complaints Experience in booking appointments including customer satisfaction calls and handling customer complaints Experience in booking appointments including
handling of complaints (internal & external)
incoming calls from customers regarding inquiries, complaints, and product information. Providing excellent
incoming calls from customers regarding inquiries, complaints, and product information. Providing excellent