advantage. • 7 years working experience in a large call centre at a debt collection company or financial services. • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding the daily operational functions of the collection call centres of the company and collaborate closely with reports to the COO as and when required. • Ensure all call centre performance targets are met by empowering planning & managing the daily running of the call centre operations. • Meeting performance targets
law firm based in Pretoria East is looking for a Call Centre: Team leader who can manage their campaigns experience in campaign management and call strategies. · Experience in a call centre environment that deals with Afrikaans. Experience Required: · Setting up of call campaigns, SMS and emails. · Analysing books and quality assessments of calls and administrative functions of staff members in the call centre. · Assist with
in campaign management and call strategies.
· Experience in a call centre environment that deals
Required:
· Setting up of call campaigns, SMS and emails.
· Analysing books
quality assessments of calls and administrative functions of staff members in the call centre.
· Assist
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Operations (RISO) Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing a primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed
Reference: PTA003043-TN-1 Join a Debt Collection Call Centre that specialises in the efficient recovery standards. The position is based at a prestigious call centre in Pretoria East, close to Silver Lakes. minimum experience. Experience Required Setting up of call campaigns, sms and emails; Analysing books and assist quality assessments of calls and administrative functions of staff members in the call centre; Assist with
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Operations (RISO) Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing a primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed
of a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive responsible for the effective management of the call centre (telephonic and online) to ensure loan targets opportunities to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
Reference: PTA003043-TN-1 Join a Debt Collection Call Centre that specialises in the efficient recovery standards. The position is based at a prestigious call centre in Pretoria East, close to Silver Lakes. minimum experience. Experience Required Setting up of call campaigns, sms and emails; Analysing books and assist quality assessments of calls and administrative functions of staff members in the call centre; Assist with
law firm based in Pretoria East is looking for a Call Centre: Team leader who can manage their campaigns experience in campaign management and call strategies. · Experience in a call centre environment that deals with Afrikaans. Experience Required: · Setting up of call campaigns, SMS and emails. · Analysing books and quality assessments of calls and administrative functions of staff members in the call centre. · Assist with