Road mapping and implementing technology as a service Transformation and delivery of technology within a technology shared service maturity considering service compliance and service cost management Managing 15 years management experience in Technology services 10 years' experience co-ordinating multiple business multiple geographies Proven experience in driving service transformation vision and outcomes Proven understanding translating business strategy into Technology shared service delivery is essential Strong vision and Leadership
The Services Consultant role aims to provide holistic customer champion services to clients, focusing promptly and effectively. Customer Interaction Management: Handle customer requests, complaints, and Record Keeping: Maintain accurate records of all customer interactions, including details of issues reported consistently delivering a professional level of service and support. Team Support: Assist the team leader addressed promptly, and maintains a high standard of service delivery. Risk and Issue Communication: Take responsibility
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing This role involves managing and growing the customer service team, improving efficiencies, and optimizing more years of proven experience managing a customer service team that utilizes various support channels
is currently looking for an IT Technician , in Durban, Kwa- Zulu Natal. Responsibilities: Desktop repairs manage customer feedback on repairs. Provide both telephonic and on-site support to customers and managers and PowerPoint. Experience working in a customer services environment will be an advantage. Matric with new software tools and processes. Service quality orientated. Customer focused. Excellent time management verbal communication skills to provide feedback to customers. Ability to be tactful and diplomatic. Able to
business is repeat business. ENVIRONMENT: DRIVE customer adoption, retention & growth utilizing your negotiation and communications skills as the next Senior Customer Success Specialist sought by a cutting-edge Communication their success and satisfaction with products or services. You will also conduct regular check-ins, business business reviews, and feedback sessions to ensure customer satisfaction and identify opportunities for improvement accounts. Collaborate with existing customers to identify product or service offering gaps and directing this
strong understanding of the company's products/services. Must have strong technical aptitude with a knack strong communication skills for internal staff /customers. Communication in writing and verbal well presented issues. Commitment to maintaining high levels of customer satisfaction, E-mail CVs to jefftalentsphere.world Managing and process all equipment received from any customer or any order/job card. Ensuring that the equipment equipment is released back to operations/customer. Ensuring that all customer orders received to be repaired or
Work directly with customs in country as well as companies, partners and agents to process client's shipments process on each shipment and directly managing the customs clearance, license/permit applications and delivery relationships with various stakeholders, such as customs officials and company partners Analytical, research
we're looking for highly skilled and motivated Customer Support Engineers to join our dynamic team. The a passion for delivering top-notch customer service. As a Customer Support Engineer, you will be our clients' are resolved promptly and effectively. Manage customer inquiries and support tickets using PSA. Provide administration through Microsoft 365 and Web Hosting Services. Maintain and update our internal knowledge base to and manage Service Level Agreements (SLAs) to ensure timely resolution of customer issues. Document
Reference: DBN002617-TK-1 Exciting opportunity for a skilled Digital Designer with expertise in motion graphics to join the creative studio of a renowned FMCG company specializing in personal care products and packaging. If you have a passion for social media, digital design, and motion graphics, an
owned and run export trading business based in Durban. They have been in existence for the last 50 years analyse systems flow, data usage, work processes and service issues. Investigate problem areas and propose solutions