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resolving and closing Operational and Maintenance tickets within defined SLA's (Service Level Agreements)
(Wagering Software Moving events, archives, pending tickets etc) Smarttrack, livechat account creation, management
resolving, and closing operational and maintenance tickets within SLAs.
- Development debugging.
-
post Go-live support. - Operations experience (ticket handling, problem, incident management) - Jira
resolving, and closing operational and maintenance tickets within SLA's. - Development debugging. - Interact
resolving and closing Operational and Maintenance tickets within defined SLAs (Service Level Agreements)
equip, late picks reports)
issues to 2 nd Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer
to manage code releases and work on issues and tickets. Reporting and Documentation - Draft reports and