Plan tickets for teams every day (Project Management) Manage numerous teams and track daily tickets. Manage teams have completed daily summaries. Closing of tickets. Vehicle management (rentals, inspections etc.)
junior technician. Excellent with documentation Ticket management Site documentation Time Logging Strong
12 1 - 2 years' Banking experience 1 - 2 Years' ticket management experience FICA knowledge RESPONSIBILITIES:
years' Banking experience
management). Resolve incident tickets. Analyse and resolve problem tickets. Experience with VIP and End-user
implement long-term improvements, reduce problem tickets, and enhance daily IT operations.
incidents and requests Track, route and redirect tickets Escalate re-occurring incidents Identify trends
implement long-term improvements, reduce problem tickets, and enhance daily IT operations.
challenges for clients in the form of assigned support tickets, service requests or projects, Install, implement
and integration deployments Logging and tracking tickets to external support Troubleshooting deployments