with colleagues and the development department Helpdesk admin - logging and following up on calls Log
should meet one of these types: - 2 Years of IT Helpdesk /Technical support experience, preferably in software
resolving problems logged by users through the helpdesk system.
projects, MASS information uploads. Log calls on helpdesk ticketing system (e.g. SysAid) for new application
Support Responsibilities: Response to tickets and helpdesk queries logged Development of SQL queries and
resolving service tickets coming from the global helpdesk system in a timely manner according to SLA
Responsibilities:
with colleagues and the development department Helpdesk admin - logging and following up on calls Log
for overseeing the Business and System Analysis, Helpdesk (Internal and External), Testing and Infrastructure
Reference: HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based)