configurations. Experience with remote desktop tools and IT service management software. Communication: Excellent verbal abilities. Customer Focus: Demonstrated commitment to providing exceptional customer service. Team Player: RESPONSIBILITIES User Support: Provide exceptional customer service by promptly addressing and resolving IT-related IT-related inquiries, incidents, and service requests via various channels (phone, email, chat, etc.). Guide records of all incidents, service requests, and troubleshooting steps in the IT service management system. Create
(Northern Suburbs) is currently looking for a Field Service Engineer to join them on a permanent basis IT / Troubleshooting application issues including MS Teams and MS Office Escalating issues that cannot be resolved timeously Updating and concluding incidents, requests and service requests on the CA and SRS system within the agreed support diagnosis and support for output device services Contribute to the end user knowledge base Escalating Team Viewer Basic network troubleshooting skills Service Management and Call Ticketing systems (E.g. CA
Senior Client Service Analyst to join our team. As a seasoned Senior Client Services Analyst, your support on systems and services to clients across various markets and services, including specialized do:
affordability calculators
Credit management
Customer experience
Manage risk/optimisation/acquisition
and insurance. Through our bespoke consultancy service, we work with leading banks and insurers to transform projects, as our versatile knowledge of financial services, business analysis, data systems, quantitative strategic insight allows us to provide a unique service to our clients. We are always looking for new CA
responsibilities
and insurance. Through our bespoke consultancy service, we work with leading banks and insurers to transform projects, as our versatile knowledge of financial services, data systems, quantitative experience and strategic strategic insight allows us to provide a unique service to our clients. We are always looking for new talent
the mining sector is looking for a Change & Services Introduction Management
6 months contract users of Operational Technology solutions and services within Global IM for the various sites and regions networks and infrastructure
Familiarity with IT service management (ITSM) tools like ServiceNow, BMC Remedy
in liaison with the IT Service Desk, Contact Centre and all Technology Services Monitor and assess the performance, etc. meet/satisfy user requirements Manage Service level delivery according to agreed and signed off channel environment. Experience in a healthcare services environment. ITIL Foundation Certified is a prerequisite
Description Job title: Customer Success Consultant Our client, based in Somerset West , is looking for knowledge to join their team in the position of Customer Success Consultant as soon as possible . Company: training and support services to ensure customer success. Overview and Skills needed: Customer Success Consultants utilise their software on the customer's business needs. The Customer Success Consultant is not focused educating their customers on the flexibility and capabilities of their software so customers are encouraged