admin with adjustments on the system
drafting and placing of advertisements for sales force
- Manage all brokers and reps bridging, advances
minutes
- Manage all incoming and outgoing phone calls
Administrate systems and equipment
force
- Assist head office with all human resource related issues of sales force and staff
years' experience in non-motor claims handling in Call Centre environment in the Insurance Industry
Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer interaction Booking-in repairs and sending the Agent's daily job card report Ensure that all the repair dispatched. Manage stock in the branch. Liase with the Agent daily regarding consumer and customer repairs Weekly
Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer interaction Booking-in repairs and sending the Agent's daily job card report Ensure that all the repair dispatched. Manage stock in the branch. Liase with the Agent daily regarding consumer and customer repairs Weekly
Area: To operate the switchboard and transferring calls to the relevant parties. To forward orders timeously (via email, telephonically etc.) between the sales force, customers, and company supply chain to complete Provide regular feedback to clients and sales force regarding order fulfilment status. Assure all complaints
Area: To operate the switchboard and transferring calls to the relevant parties. To forward orders timeously (via email, telephonically etc.) between the sales force, customers, and company supply chain to complete Provide regular feedback to clients and sales force regarding order fulfilment status. Assure all complaints
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touchpoint • Resolve a minimum of 30 telephone calls per day • To respond to and resolve about 15 general/claim • To strive to have zero lost calls per day • To log all telephone calls received on the policy/claim manner • To always try and retain clients when they call in to cancel their policy • Medical Aid understanding servicing experience • 2 years proven client service/call centre experience. • Good time management • Proactive
the Managing Executive Broker Distribution and Centres of Excellence(COE) Role Objectives: Generalist Generalist support to the Managing Director and Centres of Excellence (COE) heads. Process all tasks assigned, correspondence. Telephone calls and e-mails: Screening all telephone calls and e-mails and responding