Administrator to join our team on a 3 month contract. Manage queries and day-to-day functions in an effective both telephonically and in writing Assist with managing daily workflow Liaise with brokers and members day-to-day administrative duties Manage inbound and outbound calls promptly Management of queries and day-to-day Excellent data entry and typing skills Able to manage inbound and outbound calls promptly Always demonstrate change Attention to detail and accuracy Ability to manage the pressure of difficult clients - always remain
Administrator to join our team on a 3 month contract. Manage queries and day-to-day functions in an effective both telephonically and in writing Assist with managing daily workflow Liaise with brokers and members day-to-day administrative duties Manage inbound and outbound calls promptly Management of queries and day-to-day Excellent data entry and typing skills Able to manage inbound and outbound calls promptly Always demonstrate change Attention to detail and accuracy Ability to manage the pressure of difficult clients - always remain
monthly targets and submit reports to Manager promptly. Manage administrative tasks such as generating counter to the satisfaction of the customer. Notify management promptly of any necessary discounting, negative communication channels. Organisational skills to manage administrative tasks efficiently.
monthly targets and submit reports to Manager promptly. Manage administrative tasks such as generating counter to the satisfaction of the customer. Notify management promptly of any necessary discounting, negative communication channels. Organisational skills to manage administrative tasks efficiently.
African team. Main tasks would be linked to order management: • Focus on Key Performance Indicators (TTA - - LISC) • Proactive backlog and late backlog management • Daily interaction/communication with Customers resilience and proactivity in managing all the business criticalities • Managing of tickets from the OCE system system. Assists others in the management of assigned customer accounts including supporting team members Learning agility • Empathy and resilience (conflict management abilities) • Self-motivated remaining focused
African team. Main tasks would be linked to order management: • Focus on Key Performance Indicators (TTA - - LISC) • Proactive backlog and late backlog management • Daily interaction/communication with Customers resilience and proactivity in managing all the business criticalities • Managing of tickets from the OCE system system. Assists others in the management of assigned customer accounts including supporting team members Learning agility • Empathy and resilience (conflict management abilities) • Self-motivated remaining focused
branch. In this role, you will be responsible for managing customer queries and escalations, ensuring smooth positive team environment. Employee Management: Overseeing and managing team members effectively. Customer efficiently. Reporting: Generating reports for management to track performance and trends. Task Delegation: Diploma in logistics, supply chain, business management, or electronics. Provident fund for financial
information from the customers to allow for effective management of the relevant escalation. Escalate and assign customers; and the corresponding responses. Guide management on the needs and desires of our prospective and product or training information to management. Provide feedback to management and marketing on the support successfully complete training activities. Quality Management and Data Security (QMS, HIPAA) Maintain absolute experience Customer relations and relationship management Telephonic and email support Video calling experience
work productively under pressure.
Ability to manage time effectively.
Good communication skills
/>KEY PERFORMANCE INDICATORS
Manage discrepancy reports and advising clients of damaged
Daily reporting on unresolved issues to management and any written complaints received.
Forward
delivery reports by customer as and when required by management.
Assist with data capturing and pod capturing