Handle customer inquiries and provide exceptional service through various channels (phone, email, chat, etc opportunities by promoting additional products, services, or upgrades to enhance customer satisfaction
providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory
groups Analyze statistics to determine customer service levels Use quality monitoring data management systems Coordinate call calibration sessions Analyze customer service levels Take corrective action to rectify deficiencies
addressing customers' questions about products and services. Provide accurate, valid and complete product retain customers who want to cancel products or services through inbound or outbound communication channels
Cold call Telephone Sales and Aftersales Service Customer Service and Marketing Order Processing and Administration
Cold call Telephone Sales and Aftersales Service Customer Service and Marketing Order Processing and Administration
addressing customers' questions about products and services. Provide accurate, valid and complete product retain customers who want to cancel products or services through inbound or outbound communication channels
computer skills. Confident on MS Excel & MS Office Programmes. Sage Evolution (advantageous) – training
quality objectives; Requirements: Proficiency in MS Office applications (Excel, Word, PowerPoint, Outlook);
platforms (Genesys, Calabrio). • Proficiency in MS Office Suite (Outlook, Excel, Teams, Word, PowerPoint)