(telephone etiquette) and face to face measured by call recordings and client feedback. Complete applications leads generated. Ensure approval, application and call time targets per day are met. Assist the marketing etc. Call and Whatsapp customer with delivery documentation required. Customer Satisfaction calls on survey
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved.
Ensure that the customers are called and the resolution is confirmed before queries
supervision
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of
experience having worked in a customer services role calling on existing customers is essential.
Customer Service Position Requirements: 12 Months Call Centre Experience Matric Clear Criminal Record
Customer Service Position Requirements: 12 Months Call Centre Experience Matric Clear Criminal Record
responsibilities:
Attend to inbound calls in a professional and timely manner.
Utilize Requirements:
Must have worked night shift in a call Centre.
Must have worked with American clients
multi-task from CCTV monitoring, to answering telephone calls in the Command Centre and issuing access reference (essential) •Solid Computer Proficiency •International Call Centre or Security Control Room experience ADVANTAGES:
multi-task from CCTV monitoring, to answering telephone calls in the Command Centre and issuing access reference (essential) •Solid Computer Proficiency •International Call Centre or Security Control Room experience ADVANTAGES: