individual/team performance Reporting: Monitor daily helpdesk reports Provide trend data analysis to team and
resolutions, and troubleshooting procedures in the helpdesk system, for accurate and up-to-date record keeping resolutions, and troubleshooting procedures in the helpdesk system, for accurate and up-to-date record keeping
Previous experience in a technical support or helpdesk role is preferred. Experience with Windows and
with monthly stock takes
with colleagues and the development department Helpdesk admin - logging and following up on calls Log
organisations.
Duties:
Logging of calls in the helpdesk system.
Resolution time for issues. Number
Reference: HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based)
license 2 years in technical customer services toe/helpdesk environment Skills and Knowledge: Good knowledge
specs and provide estimates for planning Coding Helpdesk status and time tracking updates Produce technical
experience as a First Line Support Technician or Helpdesk Support Technician. Minimum 2 year working experience