management and conduct performance reviews. Call evaluations and follow up coaching. QA investigations and to be coached – but lower performing agents to be prioritized. All coaching documents must be brought
Call Centre Manager post available in Cape Town for a 50 Seater in the Collections industry
Grade 12
Certificate or Diploma in Management or Hr prefered
3 years Call Centre Management / Supervisory exp essential
Exp in recruitment / coaching / Training / Employee relations
achieved. •Manage and motivate staff to perform their best. •Coach and support new and existing Sales Associates
achieved. •Manage and motivate staff to perform their best. •Coach and support new and existing Sales Associates
and office space • Assessing staff performance and providing coaching and guidance to ensure maximum efficiency
Large well established private medical practice Managing, organizing, coaching and performance planning for all Clinical Staff. Facilitate problem solving as challenges arise and the resolution of any conflict between staff. Answering enquiries from hospital staff or referring doctors. Handle and re
Large well established private medical practice Managing, organizing, coaching and performance planning for all Clinical Staff. Facilitate problem solving as challenges arise and the resolution of any conflict between staff. Answering enquiries from hospital staff or referring doctors. Handle and re
People Management Evaluate staff performance and provide feedback and coaching as required Customer Satisfaction
People Management Evaluate staff performance and provide feedback and coaching as required Customer Satisfaction
Our team at Phuthukisa Training Solutions is currently in search of an energetic and self motivated Capability Specialist (Trainer) to effectively and efficiently deliver training programs on policies & procedures, products, systems, and processes of the organization. And to develop suitable lea