Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
As an Occupational Health Nurse, you will play a critical role in promoting and maintaining the physical
be responsible for providing health and safety services, conducting health assessments, managing workplace
workplace injuries, and developing health and wellness programs.
Job Duties:
and ethical manner, abides to the Occupational Health and Safety (OHS) Act, Road Transport Act, Governance broad spectrum of the Famous Brands operations 1. Health, Safety and Environment Conduct shop-floor ongoing COID comp easy system. Review and update Fire, Health, Security and Site OHS Risk Assessments. 3.Risk Experience with writing policies and procedures for health and safety. People management experience and outstanding
and ethical manner, abides to the Occupational Health and Safety (OHS) Act, Road Transport Act, Governance broad spectrum of the Famous Brands operations 1. Health, Safety and Environment Conduct shop-floor ongoing COID comp easy system. Review and update Fire, Health, Security and Site OHS Risk Assessments. 3.Risk Experience with writing policies and procedures for health and safety. People management experience and outstanding
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial
international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English