Call centre (Randburg - collections) requires a book manager to:
Manage large accounts, working
civil, criminal and labour related matters in a call centre environment. May be required to work flexi hours (written and oral); Must be able to function in a call centre environment. Experience and Qualifications Matric
OS and software related issues Competent in call centre management tools Matric National Diploma: Information
dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact
dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact
Resources, Legal, Office Administration, Automotive, Call Centres, Technical, Hospitality, Insurance, Supply Chain
Tzaneen area. The Representative will be calling on garden centres, developers, landscapers etc, anyone who
of monthly Payroll files Capturing of payments on FNB timeously & accurately Discovery Recons and Payments
of monthly Payroll files Capturing of payments on FNB timeously & accurately Discovery Recons and Payments
waste abuse Duties and responsibilities Outbound calls Manage Member High utilisation Establish or verify motivation to fund managers where necessary Inbound calls Manage Member GP consultation -Authorise GP Authorisation start of shift. -Answer all telephone calls and ensure that lost calls are limited to the required service schemes. Answer all incoming calls within 1 ring Adhere to all call centre policies and procedures Proactively