Durban based, International marketing company seeking all graduates in the fields of Marketing or Media Customer Service Desk. Our customers are based internationally and we provide 24/7/365 customer support, ensuring brands, provide customer contact services and develop leading technology solutions. Our strength lies experience, the quality of our people and our international links. Being a service organization, our staff candidates will be required to operate multiple software systems whilst liaising with clients to resolve
at the offices 3 times a week. FMCG preferable. Junior - Intermediate resource Google Search Experience
effectively.
Proficiency in MS Office and CRM software.
A positive attitude, enthusiasm, and a genuine
satisfaction.
Act as a liaison between customers and internal departments, addressing inquiries and resolving
Provide strategic direction and leadership in the development and implementation of customer service policies practices and behaviours. Team Management and Development: Lead and manage a team of Customer Care Managers proactive solutions. Customer Experience Enhancement: Develop and execute initiatives to enhance the overall audits and assessments to monitor compliance with internal policies, industry regulations, and service level Collaboration: Build and maintain strong relationships with internal stakeholders, including operations, sales, marketing
Provide strategic direction and leadership in the development and implementation of customer service policies practices and behaviours. Team Management and Development: Lead and manage a team of Customer Care Managers proactive solutions. Customer Experience Enhancement: Develop and execute initiatives to enhance the overall audits and assessments to monitor compliance with internal policies, industry regulations, and service level Collaboration: Build and maintain strong relationships with internal stakeholders, including operations, sales, marketing
advice to prospective students nationally and internationally; Taking charge of inbound and outbound phone email software, live chat, Microsoft Office programs and Customer Relationship Management software; A strong
advice to prospective students nationally and internationally; Taking charge of inbound and outbound phone email software, live chat, Microsoft Office programs and Customer Relationship Management software; A strong
face-to-face, telephonic and digital channels Develop strong and trusted relationships with providers records of all client interactions Collaborate with internal and external stakeholders to ensure a seamless industry Enthusiasm to stay updated with industry developments and emerging trends in the healthcare sector industry standards 2 years training clients on software products 2 years upselling products and services
face-to-face, telephonic and digital channels Develop strong and trusted relationships with providers records of all client interactions Collaborate with internal and external stakeholders to ensure a seamless industry Enthusiasm to stay updated with industry developments and emerging trends in the healthcare sector industry standards 2 years training clients on software products 2 years upselling products and services
effectively. Proficiency in MS Office and CRM software. A positive attitude, enthusiasm, and a genuine satisfaction. Act as a liaison between customers and internal departments, addressing inquiries and resolving