Operational processes Provide accurate and comprehensive Ticket Notes Ensure Documentation is produced and updated hardware/software PBX's (3CX Beneficial) CRM/PSA/ticketing system is beneficial Other Requirements: South
times for orders Improved ticket response times Drives reduction in customer tickets Process optimization
implement long-term improvements, reduce problem tickets, and enhance daily IT operations.
applying SAP Notes
support, troubleshoot system issues, and handle tickets within defined SLAs
- Collaborate with clients
- Provide post-go-live support and handle tickets and tasks within defined SLAs.
- Participate
working in an IT environment, which includes using a ticket system.
and general user support.
received through various channels of communication (tickets, email, phone, verbal, etc.) and ensure accurate current and up to date. 2. Identify Issues • Action tickets, queries and jobs received daily in accordance to. 2. Risk Decide on the course of action of a ticket where permission sets allow. Decide when to apply Efficiency Decide to group a ticket to a parent issue. Decide to reassign a task or ticket to a team member when which internal resources are required to resolve a ticket or issue and drive the resolution. TEAM ORGANOGRAM
and manage your work record via regular time and ticket/ task time entries. Provide guidance and training