Go-live support and troubleshooting
- Handle tickets and tasks within defined SLAs
- Raise Change
challenges for clients in the form of assigned support tickets, service requests or projects, Install, implement
and integration deployments Logging and tracking tickets to external support Troubleshooting deployments
applying SAP Notes
and applying SAP Notes Logging and managing SAP tickets / calls Strong knowledge of SAP systems and modules
and applying SAP Notes Logging and managing SAP tickets / calls Strong knowledge of SAP systems and modules
and applying SAP Notes Logging and managing SAP tickets / calls Strong knowledge of SAP systems and modules
delivery Monitor and implement changes in Support Tickets Execute Daily Automated Client Data Import Jobs
support.
- Interact with clients, handle tickets within defined SLAs, and troubleshoot system issues
preparation and post Go-live support
- Handling Tickets and Tasks within defined SLAs
- Troubleshooting