responsibility for receiving calls and incidents at the services desk and assist in analyzing, assigning and escalating
administration processes within Jira Software and Jira Service Desk.
relevant network support experience within a Service Desk environment, ideally within an ISP Knowledge
calls and job cards · Managing own customer service support desk The post Customer Service Representatives
support as required, in liaison with the IT Service Desk, Contact Centre and all Technology Services
support as required, in liaison with the IT Service Desk, Contact Centre and all Technology Services
users.
- Identify problems; log calls with Service Desk and escalate matters to senior Lead:
Business
network and systems Knowledge of governance of a Services Desk Level 2 function to ensure the overall IT and
providing technical support to the applications and service desk teams
providing technical support to the applications and service desk teams A pplication-to-Application Integrations